April 1, 2010   Exceptional Scheduling Coordinator wanted!   Are you a proactive, motivated, detail oriented self starter, who can juggle multiple balls? Do you enjoy puzzles and get satisfaction from finding solutions?  If so, we want to speak with you. Arcadia Health Care is looking for a dedicated, customer service oriented person with an interest in healthcare staffing.   Arcadia Health Care, one the most respected full service private duty home care agencies since 1993, is now recruiting a Scheduling Coordinator for its growing Redwood City Office.    As the Scheduling Coordinator, you are integral to the success of the company.   You are solution focused and understand the importance of exceptional customer service.  You are the initial contact for both existing and prospective clients and employees, so it is vital that you are professional, friendly, compassionate and have excellent communication skills.    The Scheduling coordinator is also the Front Line Supervisor for our caregivers.  You will assist the Director in all aspects of caregiver recruiting, orienting, staffing, and account management. You will also assist with HR and payroll when needed.  There will be opportunity to participate in many aspects of the business.   This is a Full Time, benefitted position with office hours Monday through Friday 8:30am to 5:00pm and On-Call.   Qualifications of a successful candidate include:   • Excellent oral/written communication skills, as well as interpersonal skills • Strong customer service and intake skills • Home care scheduling experience a plus • The ability and desire to provide high quality care to every client • The ability to work well in a diverse environment • A creative, proactive team player • Detail oriented, with excellent computer skills   Arcadia Health Care is a growing and respected home care agency with a local owner and an Affiliate of Arcadia Health Care, a nationally recognized home care and temporary staffing company with offices nation-wide.  For over 17 years Arcadia has been committed to providing the highest quality home care services to families and seniors.   To be considered for this position please email your resume to: Betsy Conlan, Director of Client Services,  betsyc@arcadiacare.com or call 650-701-1545.   Betsy Conlan, LCSW Director of Client Services Arcadia Health Care 650-701-1545 www.arcadiacare.com

2/5/10

We are currently recruiting for the following position:

EXECUTIVE DIRECTOR for a private pay, non medical Home Care Company with a dynamic Management Team, Board of Directors and Business/Service Model.

Interested/qualified candidates should submit resumes to dcohen@armstrongfranklin.com for immediate consideration.

Essential Duties & Responsibilities:

·         Implements strategies to increase client admissions, retention and satisfaction.

·         Oversees branch operations including staffing, care management, sales and administration, and facilitates teamwork between multi-disciplinary staff.  

·         Participates in the development of the annual operating plan (AOP) with a focus on creating attainable revenue, gross profit, operating income, and client growth objectives.

·         Ensures monthly and quarterly financial results meet or exceed Plan goals.

·         Provides effective and efficient management of clinical and business functions with optimal customer service, satisfaction and client Expected Length of Stay (ELOS).

• Recruits, interviews and selects staff possessing appropriate technical and professional skills to help further the goals of the branch.

• Identifies and evaluates the risks to the company’s clients and staff, property, finances, goodwill, and image, informing the CMT and implementing measures to control risks.

·         Serves on company committees and participates in initiatives as requested.          

·         Maintains days sales outstanding (DSO) to ensure adherence to company standard for timely receivables.  

·         Works in conjunction with branch and corporate sales management to meet and exceed sales targets.       

• Represent the organization at community activities to enhance the organization's community profile and further business development.

·         Performs all responsibilities in accordance with professional codes of ethics, Company policies and procedures, applicable state and federal regulations, and ACHC Standards.

·         Other duties as assigned.          

Supervisory Responsibilities

·         Manages 5 to 25 subordinate employees.  Is responsible for the overall direction, coordination, and evaluation of these employees.

Knowledge and Skill Requirements:

• Bachelor’s degree in a related field required; relevant professional experience may fulfill this requirement.

• A minimum of 4 years management experience, preferably in a professional staffing or home health care setting, with proven ability to build and lead multi-disciplinary teams.

• Ability to interface effectively and professionally with client committee, including family, physicians, attorneys, etc.

·         Ability to work in a team environment required.

·         Excellent written and verbal communication skills required.

·         PC literacy required.